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PRIVACY and how Lavender Farm protects yours

Overview What this privacy policy covers 

Welcome to the privacy statement of The Lavender Farm Pottique Pty Ltd and referred to as "The Lavender Farm" through the balance of this document.

This privacy statement covers what information is collected by The Lavender Farm  Web Site, generally who has access to it, what it may be used for, and how you can influence the use of the information collected.

You should read this statement along with our terms and conditions before becoming a member of The Lavender Farm Site community. As part of our role in presenting, managing and administering The Lavender Farm Site we collect and use information about you. In some cases, we disclose this information to other parties. This is detailed below, but we do not knowingly disclose your information to any outside organisation other than legal authorities who themselves have to go through a legal process to obtain any information.

This privacy statement in included in our terms and conditions, and is part of the terms of becoming part of The Lavender Far Site community.

You must read our Privacy Statement and our Terms and Conditions to become a part of The Lavender Farm Site community. This is clearly stated in the registration procedure and you must acknowledge you have read the terms and conditions and privacy statement to proceed.

Important A warning to Children !

Children (persons under the age of 18 years) are not eligible to use the shopping services of The Lavender farm Site without adult supervision and children should not submit any personal information to The Lavender Farm Site under any circumstances. If you are under the age of 18 years, you can use this service only in conjunction with and under the supervision of your parents or guardians.

Information we Collect, how it is used and who uses it.

We ask you for your personal information when you register as a user on our web site, when you insert an order, make a request for information or support, participate in any community features, or enter a contest. We also may ask you various questions about your interests or preferences. We use this information to personalize The Lavender Farm Site web site for you, to inform you about or offer you new features or services customized to your preferences, for marketing purposes, to contact you about your purchases, or to notify you if you have won a prize or contest.

We'll give you the choice whether to receive email or other contact from us and from any of the companies we work with, and we give you the opportunity to unsubscribe from receiving unwanted communications. Also, we provide the opportunity for you to update and/or correct information we have about you.

We do not sell your personally identifiable information. We may, however, share it with companies that help us operate the Sites, such as our credit card companies and any company that provides part of The Lavender Farm Site services for delivery to you. We use industry-standard efforts to safeguard any personal information, and any financial information we receive from you is encrypted. However, we may be required to release personal information about you as a result of a law suit or subpoena or as immediately necessary to protect our rights or the rights and safety of other users. Remember though, "perfect security" doesn't exist on the Internet.
Payment Security

We have partnered with the Lavender Farm Bank to ensure you can make payments online with complete confidence.


The entire transaction process (from collection of credit card details to the retrieval of transaction result) occurs on a SSL secure payment server. They encrypt all of your personal information, including credit card number, name and address, so that it cannot be read as the information travels over the internet.


The complete transaction process is secured by VPASP with 128 bit SSL, Triple DES & 1024 Bit RSA Encryption.  They also support Verified by Visa and MasterCardSecureCode, and are compliant with Payment Card Industry (PCI) data security standards. This system means we don't even see your credit card number.

For a complete discussion of the terms of our Privacy Policy, please see the FAQ below. This Privacy Policy is incorporated into and subject to our Terms of Use. The Lavender Farm Site web site may modify this Privacy Policy at any time. You are responsible for reviewing our Privacy Policy before using our web Sites or providing any information. If you believe we have violated these policies, please notify us, and we will promptly investigate and try to remedy the problem.

Frequently Asked Questions

What information do we collect?
How do we use the personal information we collect?
Is the Site secure so that other people can not obtain your information from the site without your consent?

Limits on our abilities

What about the privacy of users who are 13 and under?
How can you change or correct the personal information you provided to us?
What about cookies?

What information do we collect?
The information we collect that falls into one of two categories - personally identifiable information and aggregated information. Personally identifiable information is information that can be used to identify you. Aggregated information is information that is not associated with a specific user, but instead anonymous information on many users, such as the number of visitors to the Sites in a month's time.

We collect personally identifiable information (such as name, email, residence address, and credit card information) whenever you voluntarily submit it to The Lavender Farm Site web site. We might also ask you about your personal likes, dislikes, hobbies and other preferences or other information to customize The Lavender Farm Site web site for you. You always have the option of choosing not to reveal this personally identifiable information to us, although certain services may be unavailable if you do not. In the event of a complaint, we may also receive and collect personally identifiable information about you from other users or third parties who may communicate information to us about you in relation to such a complaint.

In addition, we collect and store statistics and other information about the online activities of our visitors on an aggregated (collective) basis. For example, we track the number of people who view each page, the order in which pages are viewed, and other information to learn which features are the most popular and to refine our design and marketing efforts.

How do we use the personal information we collect?
The Lavender Farm Site uses both aggregated and personally identifiable information to operate and enhance our web site and to enhance your experience by displaying content and marketing messages that we believe will be of interest to you.

We do not sell your personally identifiable information to third parties. However, if you give us your permission, we may share your personally identifiable information with third parties.

We also may share your personally identifiable information with third parties who provide services to us in order to enhance the functionality available to you as part of the web site services.

We use the personal information we collect to communicate with you about your account status and other administration matters, to notify you if you've won a prize for a contest that you've entered, or to be able to personalize a part of the site with the services and information you choose. If you choose to subscribe to our newsletter, we use your personal information to select and deliver messages to you.

In addition, if The Lavender Farm Site is acquired by or merges with another company, we may transfer your information to such a company.

Is the Site secure so that other people can not obtain your information from the site without your consent?
Personal information that we collect is stored in secure operating environments that are not available to the public. Credit card information is encrypted. All the information we collect and store is protected by our firewall. Our web site is hosted on one of the most secure servers in  Australia, using the latest security systems. Also, any information that we store at our business is kept secure, and only designated employees may obtain access to it. However, "perfect security" does not exist on the Internet.

Limits on our abilities
We'll do everything we can to protect you and your personal information, but we cannot fully ensure that your private communications and other personally identifiable information will not be disclosed to third parties. We may be forced to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. If we need to investigate or resolve possible problems or inquiries, we may use any information about you to help private entities, law enforcement, or other government officials as we believe necessary. If you have a direct and personal concern about a known breach of this policy, you can contact us 

What about the privacy of users who are 18 and under?
As no person under the age of 18 is allowed to utilise the services of The Lavender Farm Site without parental acceptance and supervision, we feel the protection of those under this age will enjoy exactly the same rights of privacy as an adult.

How can you change or correct the personal information you provided to us?
You can click HERE
 to request changes to your basic user information. If you would like to know what personal information you have given us. We will have to verify your identity before we confirm the information we have and before you can make any changes.

What about cookies?
Cookies are pieces of information that a website transfers to your computer's hard drive for record-keeping purposes. Cookies can make the Web more useful by storing information about your preferences on a particular site. The use of cookies is an industry standard, and many major websites use them to provide useful features for their users. Cookies in and of themselves do not personally identify users, although they do identify a user's computer. Most browsers are initially set to accept cookies. If you'd prefer, you can set yours to refuse cookies. However, you may not be able to take full advantage of a website if you do so.

Copyright © Pottique Pty Ltd t/a The Lavender Farm 2015

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