SHIPPING & RETURNS Policies of the Lavender Farm
We use Australia post for most of our shipping but can organize couriers when necessary.
The options for shipping are:
|Standard Delivery||3 to 7 days*|
|Express Post||Up to 3 days*|
|Courier||3 to 7 days*|
* Pottique Pty Limited trading as The Lavender Farm cannot accept liability for delivery times outside those stated above which are considered average statistics. The Lavender Farm is also not responsible for failure of delivery of an order by Australia post after dispatch. Any claim for loss must be processed through Australia Post.
* Standard delivery times to Northern Territory and Western Australia is 4 to 8 working days. Standard delivery to regional areas of Northern Territory and Western Australia can take up to three weeks.
|Return To Sender Issues:||All parcels return to sender (The lavender farm) due to incorrect address supplied by the customer, acceptance refusal, or unclaimed from post office will incur a return fee. Customers who wish to have the parcel resent to them will need to pay a re-postage fee.|
|Signature Required:||All parcels are shipped with authority to leave unless the customer requests otherwise. For proof of delivery a Signature is wise where insurance has been arranged. As explained below the customer should request Insurance Cover at time of placing the order. A standard Australia post fee applies.|
|Insurance:||Insurance can be arranged should the customer request it. A fee (currently $1.50 per hundred dollar value) applies for Australia Post. The lavender farm will happily arrange this should the customer require it.|
IMPORTANT: As The Lavender Farm works from Wednesday to Sunday, delivery times are based upon the day of shipping being between Wednesday and Friday.
RETURNS and REFUNDS
Buyers must provide the return shipping cost for exchange. All shipping costs are non-refundable.